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Features for ecommerce

A closed sale is an invitation to the game in which customer loyalty is the prize.
Synchronisation Cycles
You can define the frequency of synchronization between the Linker Platform and sales channels systems. Moreover, it is possible to determine how often the warehouse receives orders and updating stocks (if you wish to display stock positions). As schedule management is flexible, you can also lower the unnecessary platform workload. 
Automatic Synchronisation
This function eliminates all errors and delays caused by the human factor. All e-mails, lists, spreadsheets, FTP become  unnecessary and  a risk of forgetting or somebody’s absence does not affect the process any more. Once the integration is set up, it is  only systems’ role to exchange information based on created schedules, rules, validators and triggers. There is no need for rewriting anything, sending any files or making phone calls. 
Order Redirection
You can redirect your order to a chosen warehouse, e.g. the one which stores all its elements. 
Single View Of All Your Stocks
You have access to a single, consolidated view of all stock positions. In one screen, you can integrate the internal warehouse with the external ones, e.g. if you do not want to manage all the operations outside at the beginning, you can only use an in-house warehouse and an external one. 
Validation
A specific status (e.g. completed phone number) verifies whether the process of order fulfillment can begin. Orders which did not pass the verification are returned. A warehouse can return the rejected orders. As a status notification is sent, you can easily verify the reason for the rejection and ask the consumer to correct the data. In case of a stock shortage you may offer them an alternative. Only the orders which passed the verification process will be fulfilled. You have the option of creating and defining validators of your choice, too. 
Only-One-Time Blockade
This mechanism protects against making a common mistake of sending fulfillment requests for the same order more than once. It helps to avoid all the confusion caused by re-processing the order (extra costs and time, return, stock levels).
Linker WMS Module
If you do not have a WMS system, the Linker platform will provide you with its own WMS module.
WMS Integration
The platform can be used as an integration platform for WMS systems, so you can connect your in-house warehouse with an external warehouse, no matter what WMS systems are involved. 
System Integration
You can connect all the systems taking part in the whole order fulfillment process, including WMS, ERP, CRM, etc., as Linker integrates different classes of systems.  Once the integration is set up, the information is automatically transferred between the systems. Then, the information is exchanged between CRM, ERP, WMS and invoicing systems, as well as between your logistic partners. Additionally, there is the whole set of predefined integrations in the Linker platform, including the possibility to integrate via API. 
Sorting
It supports either single and multi-order picking or both of them, simultaneously. 
Linker Print
It monitors the usage of materials at a packing station (packaging and other material consumption, such as giveaways and samples), which helps to settle accounts with a warehouse more accurately.
Packing Station Verification
The completion process cannot be finished if there are some irregularities along the way, e.g. a missing element. The platform reassures that all the parcels that left packing stations had been completed properly. This involves not only the products themselves, but also invoices, return forms, free samples, and other inserts, such as a seasonal promotion leaflet.
Virtual Container
It helps to identify a specific product in a given box. The system assigns the product to a medium upon packaging, so the carton or stillage which contains it can be easily tracked down. For example, if one out of three boxes comprising of a parcel is missing in transport, you will easily identify its contents.
Platform Access
No matter if you run your own warehouse or buy the service from an external partner, the Linker platform enables you to access the processes. You can also assign different roles depending on the access level (administrator, warehouse manager, consultant and many more).
Status Updates
Sharing updates provides full transparency – you can check what is currently happening with your consumers’ orders or share their statuses directly with them. 
Changes In Orders
The platform offers plenty of options to introduce changes in orders in which the order fulfillment process already started. If you cooperate with an external logistics service provider, you can decide together about the point where making changes in a processed order is still possible. This allows full flexibility about changes requested by consumers.
Logistic Partners Catalogue
With this tool, you can take advantage of the service of transport partners, synchronized via the Linker platform. Using the integrated folder of transport partners will give you access to all the advantages that automation has to offer in this area.
New Logistic Partner
It offers an option to add more logistics partners, for example when you decide to expand into new foreign markets.
Statuses At All The Stages
Updating statuses at all the stages of the order fulfillment process enables you to share them via Consumer Services. It can be performed via different channels including other applications, such as a mobile app or an online shop.
Access Management
If an import part of your business is outsourced and you need to enter a warehouse to check ongoing operations, the platform provides you with an insight into those actions in progress. The amount of data you can obtain depends on the access level defined by you and your logistics service provider. Obviously, this access level can be customized for different groups or individuals. You can also create filters to manage authorization levels.
Delivery Notification
Notification facilitates and speeds up the delivery process. You will know exactly when to expect a specific shipment and a given product range in a warehouse. Thus, delivery will not arrive unexpectedly. It will also be easier for a warehouse to check for its completion and add it to the inventory. All relevant information will be confirmed in integrated ERP, CMS, WMS and bookkeeping systems.
Delivery Validation
It eliminates errors at the delivery stage. First, delivery will be expected at the warehouse and after positive verification, it will immediately enter the stock.
Return Process Support
The Linker platform smoothly deals with return forms for consumers. In the context of published operations that form works as a delivery notification for a warehouse. You can keep consumers informed about the return status (pending, delivered, handled, passed for refund, etc.), which makes the process less disruptive for both sides. Warehouse treats returns as notified deliveries, so it will be absolutely clear what to expect and when.
Complaints
Linker supports the decision process while handling complaints with defined statuses, such as refund, outlet stock, return to the warehouse, etc.
Process Automation
It is a key feature of the Linker platform, based on a customizable business rule engine. As an important tool for promotion and event-based marketing, it also allows the implementation of countless ideas and various scenarios.
Business Monitoring
Its role is to instantly monitor the numbers of orders in a given status, parcels waiting for completion, packed parcels, shipped parcels, etc. The mechanism notifies the administrators of any anomalies that don’t fit typical patterns.
Technical Monitoring
It instantly monitors processing times, response times between systems, etc. The mechanism notifies the administrators of any anomalies that don’t fit typical patterns.
Orders Consolidation
The consolidation of orders is based on the chosen criteria. This allows consolidating shipments to the same consumer and supports upselling, for example, preparing special offers with an option to be sent with the original purchase.  

Additionally, B2B customers can receive consolidated orders, e.g. at the end of the business day. There are also a lot of optimization options for multi-location warehouses.

Delivery Map
The platform can suggest a logistics partner relying on shipment parameters (e.g. country, size, weight or type of assortment).
Delivery Optimization
Optimization of time and costs of delivery allows directing an order to a given warehouse (e.g. the one which stores all its elements). You can effortlessly manage multiple locations and optimize the deliveries based on time, cost, and other priorities, such as VIP customers, express orders, etc.
Reporting
The platform offers reporting service based on different criteria, including finalized orders, delivered parcels, and many more. Reports are visualized in dashboards, whereas reports module can be integrated with various external reporting and analytical systems.
Detailed billing
It offers full transparency of cooperation between the e-commerce and warehouse since it helps to present a full and detailed list of services and operations.
Synchronisation Cycles
You can define the frequency of synchronization between the Linker Platform and sales channels systems. Moreover, it is possible to determine how often the warehouse receives orders and updating stocks (if you wish to display stock positions). As schedule management is flexible, you can also lower the unnecessary platform workload.
Automatic Synchronisation
This function eliminates all errors and delays caused by the human factor. All e-mails, lists, spreadsheets, FTP become  unnecessary and  a risk of forgetting or somebody’s absence does not affect the process any more. Once the integration is set up, it is  only systems’ role to exchange information based on created schedules, rules, validators and triggers. There is no need for rewriting anything, sending any files or making phone calls. 
Order Redirection
You can redirect your order to a chosen warehouse, e.g. the one which stores all its elements. 
Single View Of All Your Stocks
You have access to a single, consolidated view of all stock positions. In one screen, you can integrate the internal warehouse with the external ones, e.g. if you do not want to manage all the operations outside at the beginning, you can only use an in-house warehouse and an external one. 
Validation
A specific status (e.g. completed phone number) verifies whether the process of order fulfillment can begin. Orders which did not pass the verification are returned. A warehouse can return the rejected orders. As a status notification is sent, you can easily verify the reason for the rejection and ask the consumer to correct the data. In case of a stock shortage you may offer them an alternative. Only the orders which passed the verification process will be fulfilled. You have the option of creating and defining validators of your choice, too. 
Only-One-Time Blockade
This mechanism protects against making a common mistake of sending fulfillment requests for the same order more than once. It helps to avoid all the confusion caused by re-processing the order (extra costs and time, return, stock levels).
Linker WMS Module
If you do not have a WMS system, the Linker platform will provide you with its own WMS module.
WMS Integration
The platform can be used as an integration platform for WMS systems, so you can connect your in-house warehouse with an external warehouse, no matter what WMS systems are involved. 
System Integration
You can connect all the systems taking part in the whole order fulfillment process, including WMS, ERP, CRM, etc., as Linker integrates different classes of systems.  Once the integration is set up, the information is automatically transferred between the systems. Then, the information is exchanged between CRM, ERP, WMS and invoicing systems, as well as between your logistic partners. Additionally, there is the whole set of predefined integrations in the Linker platform, including the possibility to integrate via API. 
Sorting
It supports either single and multi-order picking or both of them, simultaneously. 
Linker Print
It monitors the usage of materials at a packing station (packaging and other material consumption, such as giveaways and samples), which helps to settle accounts with a warehouse more accurately.
Packing Station Verification
The completion process cannot be finished if there are some irregularities along the way, e.g. a missing element. The platform reassures that all the parcels that left packing stations had been completed properly. This involves not only the products themselves, but also invoices, return forms, free samples, and other inserts, such as a seasonal promotion leaflet.
Virtual Container
It helps to identify a specific product in a given box. The system assigns the product to a medium upon packaging, so the carton or stillage which contains it can be easily tracked down. For example, if one out of three boxes comprising of a parcel is missing in transport, you will easily identify its contents.
Platform Access
No matter if you run your own warehouse or buy the service from an external partner, the Linker platform enables you to access the processes. You can also assign different roles depending on the access level (administrator, warehouse manager, consultant and many more).
Status Updates
Sharing updates provides full transparency – you can check what is currently happening with your consumers’ orders or share their statuses directly with them. 
Changes In Orders
The platform offers plenty of options to introduce changes in orders in which the order fulfillment process already started. If you cooperate with an external logistics service provider, you can decide together about the point where making changes in a processed order is still possible. This allows full flexibility about changes requested by consumers.
Logistic Partners Catalogue
With this tool, you can take advantage of the service of transport partners, synchronized via the Linker platform. Using the integrated folder of transport partners will give you access to all the advantages that automation has to offer in this area.
New Logistic Partner
It offers an option to add more logistics partners, for example when you decide to expand into new foreign markets.
Statuses At All The Stages
Updating statuses at all the stages of the order fulfillment process enables you to share them via Consumer Services. It can be performed via different channels including other applications, such as a mobile app or an online shop.
Access Management
If an import part of your business is outsourced and you need to enter a warehouse to check ongoing operations, the platform provides you with an insight into those actions in progress. The amount of data you can obtain depends on the access level defined by you and your logistics service provider. Obviously, this access level can be customized for different groups or individuals. You can also create filters to manage authorization levels.
Delivery Notification
Notification facilitates and speeds up the delivery process. You will know exactly when to expect a specific shipment and a given product range in a warehouse. Thus, delivery will not arrive unexpectedly. It will also be easier for a warehouse to check for its completion and add it to the inventory. All relevant information will be confirmed in integrated ERP, CMS, WMS and bookkeeping systems.
Delivery Validation
It eliminates errors at the delivery stage. First, delivery will be expected at the warehouse and after positive verification, it will immediately enter the stock.
Return Process Support
The Linker platform smoothly deals with return forms for consumers. In the context of published operations that form works as a delivery notification for a warehouse. You can keep consumers informed about the return status (pending, delivered, handled, passed for refund, etc.), which makes the process less disruptive for both sides. Warehouse treats returns as notified deliveries, so it will be absolutely clear what to expect and when.
Complaints
Linker supports the decision process while handling complaints with defined statuses, such as refund, outlet stock, return to the warehouse, etc.
Process Automation
It is a key feature of the Linker platform, based on a customizable business rule engine. As an important tool for promotion and event-based marketing, it also allows the implementation of countless ideas and various scenarios.
Business Monitoring
Its role is to instantly monitor the numbers of orders in a given status, parcels waiting for completion, packed parcels, shipped parcels, etc. The mechanism notifies the administrators of any anomalies that don’t fit typical patterns.
Technical Monitoring
It instantly monitors processing times, response times between systems, etc. The mechanism notifies the administrators of any anomalies that don’t fit typical patterns.
Orders Consolidation
The consolidation of orders is based on the chosen criteria. This allows consolidating shipments to the same consumer and supports upselling, for example, preparing special offers with an option to be sent with the original purchase.  

Additionally, B2B customers can receive consolidated orders, e.g. at the end of the business day. There are also a lot of optimization options for multi-location warehouses.

Delivery Map
The platform can suggest a logistics partner relying on shipment parameters (e.g. country, size, weight or type of assortment).
Delivery Optimization
Optimization of time and costs of delivery allows directing an order to a given warehouse (e.g. the one which stores all its elements). You can effortlessly manage multiple locations and optimize the deliveries based on time, cost, and other priorities, such as VIP customers, express orders, etc.
Reporting
The platform offers reporting service based on different criteria, including finalized orders, delivered parcels, and many more. Reports are visualized in dashboards, whereas reports module can be integrated with various external reporting and analytical systems.
Detailed billing
It offers full transparency of cooperation between the e-commerce and warehouse since it helps to present a full and detailed list of services and operations.
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