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Linker – Cloud Fulfillment Platform is a service that helps develop the best ecommerce companies and logistics operators. We build customer satisfaction by raising consumer service to the highest level through optimizing operations.

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Synchronisation cycles
You decide how often you want to synchronise the Linker platform and sales channel systems, i.e. how often you download orders for processing and how often you return stock to ecommerce. You can flexibly build up your order picking schedules. 
Automatic synchronisation
Eliminates all errors and delays caused by the human factor. No emails, lists, spreadsheet files, FTP, nobody forgets, nobody gets sick, etc. Since the integration, the systems exchange information based on planned schedules, rules, validators, triggers. From the point of view of ecommerce – nobody has to send anything in files, rewrite or call.
Order redirection
You can direct your order to a chosen warehouse, e.g. to the only one where all the contents of the order are available.
Single view of all stock levels
A single view of all stock levels in all warehouses. Ecommerce in one consolidated view has an insight into the overall inventory (possibility of integrating customer’s internal and external warehouses) – as long as they are connected to the Linker platform. For example, at the beginning of the cooperation, if the customer does not want to take the whole operation outdoors, they can use a hand-held warehouse and an external warehouse. 
Validation
You download orders in a specific status after verification, e.g. only with a phone number filled in. You return orders that have not been verified and ask for a supplement. You can return orders with the REJECTED status – the Client can get a reminder and easily verify the reason for the rejection – which allows you to proactively ask the customer to correct the data or, in case of lack of goods, to propose a different assortment. As an operator, you only take responsibility for orders that have been validated. You can build and define your validators yourself.
Order re-acceptance lock
The mechanism prevents the frequent mistake of accepting the same order for execution once again. It helps to reduce confusion caused by processing an order several times (cost, time, return, stock).
WMS Integration
The platform can integrate different warehouses, so you can offer your customer a combination of their own warehouse and yours.
System integration
You have the possibility to integrate with systems involved in the process (WMS, ERP, CRM, etc.). The Linker platform integrates different class systems. It can combine all the elements involved in order processing. When properly connected to the Linker platform, the information will automatically flow between systems. The relevant information will flow between yours: CRM, ERP, WMS, invoicing systems, logistic partner systems, etc. The platform has a whole catalogue of ready-made integrations, additionally, it offers the possibility of integration through the API of other systems.
Sorting
Support for single order picking and multi-order picking or both simultaneously.
Linker Print
Monitoring of material consumption at the packing station. We register the consumption of packaging, materials, VAS, activities, so you can more accurately account with the customer. You manage the customer’s materials (e.g. gifts, samples) and you are able to account for each one of them.
Packing station with picking verification
You can not complete the picking unless it did not go well, e.g. a piece is missing. The Linker platform will make sure that a package that has been incorrectly completed does not leave the packing station. It is not only about the product range, but also about invoices, return forms e.g. free samples or inserts that your customer has decided to add to the packages. e.g. in connection with an ad hoc seasonal promotion. This feature of the Linker platform helps to answer the most sophisticated requests from the customers. At this stage, costly errors arise until the platform supports this area.
Virtual container
It allows you to identify the assortment in specific packages. At the time of packaging, the system assigns the assortment to the container. This lets you know what assortment is in which box, pallet – if, for example, one of the 3 boxes included in the shipment is lost during transport, you know what was inside.
Privilege management
You have the ability to manage user privileges with access to Linker Platform: by project (different customers of the same operator) and by role: e.g. Administrator, Warehouse specialist, Consultant and many others.
Statuses
This feature gives you the opportunity to share delivery statuses with your customers, ensures full transparency – your customers can see for themselves what is currently happening with their customers’ orders.
Changes to the order
The Linker platform gives great opportunities for changes in orders already accepted for realisation. As an operator, you will be able to determine to which stage of the order you are giving the opportunity to change the order being processed. The customer (ecommerce) gains the ability to respond flexibly to changes reported by buyers.
Logistic Partners Integrated Catalogue
You can easily use the services of carriers integrated on the Linker platform. Your customers can enjoy all the benefits of automation when they use integrated carriers.
New Logistic Partner
It offers an option to add more logistics partners, for example when you decide to expand into new foreign markets.
Statuses at all stages
Status at all stages of the operation implementation process. This allows you to issue statuses outside or on behalf of the customer to run their Customer Service. By displaying the statuses outside, you can integrate them into other applications, e.g. to a mobile application or a store webpage.
Access management
It is possible that many of your customers would like to enter the warehouse and check how their operations are carried out. The Linker platform gives you an insight into the processes being implemented. Depending on what level of authority you define, your customer will be able to look this far. The level of access to specific information can be freely defined for different groups or individuals. You create the filters and give the appropriate level of authorization.
Warehouse delivery notifications
The notifications greatly facilitate and speed up the delivery process. You will know when to expect any batch or stock. No delivery will surprise you. You’ll get it in stock faster, you’ll check its completion easier, and everything will be reflected in all integrated systems. The relevant information will be confirmed in integrated ERP, CMS, WMS, accounting systems, etc.
Validation of completeness of information
Eliminates delivery errors. It enables customers to make notifications on their own, in turn reducing the amount of work on the warehouse’s side.
Organisation of the return process
This function allows you to issue a return form to the customer, which will be a special case of a delivery promotion form. You can inform the customer about the return statuses (waiting for shipment, accepted, complaint processed, refund, etc.), which to a large extent makes the process less burdensome for the parties involved. For a warehouse, a return is a delivery with a notification, e.g. you know when and what to expect.
Complaints
The platform supports the decision-making process for status complaints (money back, goods to the outlet, return to the warehouse, etc.).
Process automation
It is a key feature of the Linker platform, based on a customizable business rule engine. As an important tool for promotion and event-based marketing, it also allows the implementation of countless ideas and various scenarios.
Business Monitoring
Its role is to instantly monitor the numbers of orders in a given status, parcels waiting for completion, packed parcels, shipped parcels, etc. The mechanism notifies the administrators of any anomalies that don’t fit typical patterns.
Technical Monitoring
It instantly monitors processing times, response times between systems, etc. The mechanism notifies the administrators of any anomalies that don’t fit typical patterns.
Consolidation of orders
The consolidation of orders is based on the chosen criteria. This allows consolidating shipments to the same consumer and supports upselling, for example, preparing special offers with an option to be sent with the original purchase.  

Additionally, B2B customers can receive consolidated orders, e.g. at the end of the business day. There are also a lot of optimization options for multi-location warehouses.

Delivery Map
The Linker platform can suggest a supplier based on shipping parameters, e.g. which country it is being shipped to, what size, weight or whether it contains an assortment that requires special treatment. 
Delivery Optimization
With this function, you can direct your order to the chosen warehouse e.g. only where all elements of the order are located. With several locations / warehouses you can optimize the delivery, in terms of time, cost, depending on e.g. the size of the order (orders larger than the set value to be realized first, VIP orders, express orders, etc.). Ecommerce gains the possibility to differentiate the offer due to delivery options – – e.g. a surcharge for accelerated shipment. 
Service billing
It gives full transparency of cooperation between the operator and the customer. It allows the operator to present a full list of services and activities to the customer.
Reporting
The Linker platform allows you to report according to various criteria: closed orders, completed shipments, based on customers and many other. We provide dashboards. The platform can share data to various external reporting and analysis systems. 
Synchronisation cycles
You decide how often you want to synchronise the Linker platform and sales channel systems, i.e. how often you download orders for processing and how often you return stock to ecommerce. You can flexibly build up your order picking schedules. 
Automatic synchronisation
Eliminates all errors and delays caused by the human factor. No emails, lists, spreadsheet files, FTP, nobody forgets, nobody gets sick, etc. Since the integration, the systems exchange information based on planned schedules, rules, validators, triggers. From the point of view of ecommerce – nobody has to send anything in files, rewrite or call.
Order redirection
You can direct your order to a chosen warehouse, e.g. to the only one where all the contents of the order are available.
Single view of all stock levels
A single view of all stock levels in all warehouses. Ecommerce in one consolidated view has an insight into the overall inventory (possibility of integrating customer’s internal and external warehouses) – as long as they are connected to the Linker platform. For example, at the beginning of the cooperation, if the customer does not want to take the whole operation outdoors, they can use a hand-held warehouse and an external warehouse. 
Validation
You download orders in a specific status after verification, e.g. only with a phone number filled in. You return orders that have not been verified and ask for a supplement. You can return orders with the REJECTED status – the Client can get a reminder and easily verify the reason for the rejection – which allows you to proactively ask the customer to correct the data or, in case of lack of goods, to propose a different assortment. As an operator, you only take responsibility for orders that have been validated. You can build and define your validators yourself.
Order re-acceptance lock
The mechanism prevents the frequent mistake of accepting the same order for execution once again. It helps to reduce confusion caused by processing an order several times (cost, time, return, stock).
WMS Integration
The platform can integrate different warehouses, so you can offer your customer a combination of their own warehouse and yours.
System integration
You have the possibility to integrate with systems involved in the process (WMS, ERP, CRM, etc.). The Linker platform integrates different class systems. It can combine all the elements involved in order processing. When properly connected to the Linker platform, the information will automatically flow between systems. The relevant information will flow between yours: CRM, ERP, WMS, invoicing systems, logistic partner systems, etc. The platform has a whole catalogue of ready-made integrations, additionally, it offers the possibility of integration through the API of other systems.
Sorting
Support for single order picking and multi-order picking or both simultaneously.
Linker Print
Monitoring of material consumption at the packing station. We register the consumption of packaging, materials, VAS, activities, so you can more accurately account with the customer. You manage the customer’s materials (e.g. gifts, samples) and you are able to account for each one of them.
Packing station with picking verification
You can not complete the picking unless it did not go well, e.g. a piece is missing. The Linker platform will make sure that a package that has been incorrectly completed does not leave the packing station. It is not only about the product range, but also about invoices, return forms e.g. free samples or inserts that your customer has decided to add to the packages. e.g. in connection with an ad hoc seasonal promotion. This feature of the Linker platform helps to answer the most sophisticated requests from the customers. At this stage, costly errors arise until the platform supports this area.
Virtual container
It allows you to identify the assortment in specific packages. At the time of packaging, the system assigns the assortment to the container. This lets you know what assortment is in which box, pallet – if, for example, one of the 3 boxes included in the shipment is lost during transport, you know what was inside.
Privilege management
You have the ability to manage user privileges with access to Linker Platform: by project (different customers of the same operator) and by role: e.g. Administrator, Warehouse specialist, Consultant and many others.
Statuses
This feature gives you the opportunity to share delivery statuses with your customers, ensures full transparency – your customers can see for themselves what is currently happening with their customers’ orders.
Changes to the order
The Linker platform gives great opportunities for changes in orders already accepted for realisation. As an operator, you will be able to determine to which stage of the order you are giving the opportunity to change the order being processed. The customer (ecommerce) gains the ability to respond flexibly to changes reported by buyers.
Logistic Partners Integrated Catalogue
You can easily use the services of carriers integrated on the Linker platform. Your customers can enjoy all the benefits of automation when they use integrated carriers.
New Logistic Partner
It offers an option to add more logistics partners, for example when you decide to expand into new foreign markets.
Statuses at all stages
Status at all stages of the operation implementation process. This allows you to issue statuses outside or on behalf of the customer to run their Customer Service. By displaying the statuses outside, you can integrate them into other applications, e.g. to a mobile application or a store webpage.
Access management
It is possible that many of your customers would like to enter the warehouse and check how their operations are carried out. The Linker platform gives you an insight into the processes being implemented. Depending on what level of authority you define, your customer will be able to look this far. The level of access to specific information can be freely defined for different groups or individuals. You create the filters and give the appropriate level of authorization.
Warehouse delivery notifications
The notifications greatly facilitate and speed up the delivery process. You will know when to expect any batch or stock. No delivery will surprise you. You’ll get it in stock faster, you’ll check its completion easier, and everything will be reflected in all integrated systems. The relevant information will be confirmed in integrated ERP, CMS, WMS, accounting systems, etc.
Validation of completeness of information
Eliminates delivery errors. It enables customers to make notifications on their own, in turn reducing the amount of work on the warehouse’s side.
Organisation of the return process
This function allows you to issue a return form to the customer, which will be a special case of a delivery promotion form. You can inform the customer about the return statuses (waiting for shipment, accepted, complaint processed, refund, etc.), which to a large extent makes the process less burdensome for the parties involved. For a warehouse, a return is a delivery with a notification, e.g. you know when and what to expect.
Complaints
The platform supports the decision-making process for status complaints (money back, goods to the outlet, return to the warehouse, etc.).
Process automation
It is a key feature of the Linker platform, based on a customizable business rule engine. As an important tool for promotion and event-based marketing, it also allows the implementation of countless ideas and various scenarios.
Business Monitoring
Its role is to instantly monitor the numbers of orders in a given status, parcels waiting for completion, packed parcels, shipped parcels, etc. The mechanism notifies the administrators of any anomalies that don’t fit typical patterns.
Technical Monitoring
It instantly monitors processing times, response times between systems, etc. The mechanism notifies the administrators of any anomalies that don’t fit typical patterns.
Consolidation of orders
The consolidation of orders is based on the chosen criteria. This allows consolidating shipments to the same consumer and supports upselling, for example, preparing special offers with an option to be sent with the original purchase.  

Additionally, B2B customers can receive consolidated orders, e.g. at the end of the business day. There are also a lot of optimization options for multi-location warehouses.

Delivery Map
The Linker platform can suggest a supplier based on shipping parameters, e.g. which country it is being shipped to, what size, weight or whether it contains an assortment that requires special treatment. 
Delivery Optimization
With this function, you can direct your order to the chosen warehouse e.g. only where all elements of the order are located. With several locations / warehouses you can optimize the delivery, in terms of time, cost, depending on e.g. the size of the order (orders larger than the set value to be realized first, VIP orders, express orders, etc.). Ecommerce gains the possibility to differentiate the offer due to delivery options – – e.g. a surcharge for accelerated shipment. 
Service billing
It gives full transparency of cooperation between the operator and the customer. It allows the operator to present a full list of services and activities to the customer.
Reporting
The Linker platform allows you to report according to various criteria: closed orders, completed shipments, based on customers and many other. We provide dashboards. The platform can share data to various external reporting and analysis systems. 
See for yourself why over 1000 logistics professionals are using Linker every day.

Contact us

International sales: +48 504 866 892

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