Synchronization is the initial step of the service fulfillment process on Linker Platform. Completed Consumer transaction enters the workflow at the warehouse stage.
Then, the order data is sent from an online shop system to Linker. At this point, the system receives orders from all available channels. Also, background synchronization can take place in real time or periodically in self-defined time slots.
Thanks to the automated synchronization process, no order will be overlooked and no order request will be sent more than once, either.
In general, using synchronization mechanisms of Linker leads to meeting standards of various global marketplace platforms, such as Amazon or eBay.
Picking and sorting
At this stage of the process, the consumer’s order is verified and accepted, so the fulfillment stage can begin in a storage unit. Then, the appropriate product range is gathered and prepared to be packed, which leads to the final stage of the successfully completed order.
The platform can support either single or multi-picking, or both of them, simultaneously. What is more, the applied mechanisms and tools support the staff in many areas. To facilitate and optimize the process of gathering and sorting product range, the platform offers a wide array of tools: scanners, audio and visual alerts, cooperation with smart shelves, grouping and virtual containers. All of them help to complete the order properly and minimize the number of mistakes caused by the human factor. Further, Linker is fully integrated with WMS class systems so that the applied systems can still be used, yet being upgraded with extra features. WMS class customers can also use a special module – Linker WMS.
The Linker platform tracks each order and product range at any time – it irrevocably resolves the perennial problem with the whereabouts of the current product range and the stage of the process. Status updates allow informing the consumer about the location of their order. Search options include standard parameters (number of order or/and customer’s last name, shipping address, order value, time of placing it) and many other criteria of personal preference.
Since statuses can be integrated with other systems, it does not matter whether communication with consumers takes place via shop or by sending text messages/e-mails to authorized staff. It is entirely up to you now and can be done automatically using Linker Platform, without engaging the staff.
The platform was created to support the order fulfillment process at its optimal level of performance.
Firstly, whenever and wherever it is possible, it helps to reduce the number of errors. It means it can detect mistakes at the earliest possible stage in order to minimize the negative consequences in the following steps of the order fulfillment process.
Secondly, thanks to its consolidated construction, Linker enables integration with the systems used in the applied processes. In practice, then, it integrates not only with WMS and ERP class systems, but also with e-commerce and marketplace platforms. After it was successfully integrated with most Polish logistics partners, it is being currently integrated with partners abroad to meet all customers’ needs.
The integration in this field allows for transferring data directly between systems, without involving the staff. Thanks to automatization, the Linker platform eliminates errors and delays.
The platform is open and allows two-way integration. Apart from collecting information from other systems it also shares data with them (stock positions, statuses, parcel numbers, etc.). It can share information required by global players, such as Amazon, too.
Its flexibility offers a lot of options to automatically define rules, cases, validators, criteria, and processes.
Integration and automatization allow for saving a lot of time as they eliminate the need of managing multiple systems (logging on into different ones), copying data in between them or searching for information. Linker offers a clear image of the entire process and all its elements. In consequence, tasks are carried out faster and are mistake-free, which lowers service costs.
As the Linker platform is intuitive, the whole service process is faster and user-friendly.