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Funkcje dla ecommerce

Zamknięta sprzedaż to zaproszenie do wyścigu, w którym stawką jest lojalność klienta.

 

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Synchronisation cycles

You can define the frequency of synchronization between the Linker Platform and sales channels systems. Determining how often the warehouse is receiving orders and updating stock (if you wish to display stock positions). As schedule management is flexible, you can lower the unnecessary platform workload.

Automatic synchronisation

Eliminates all errors and delays caused by the human factor. No e-mails, lists, spreadsheets, FTP, and risk of forgetting or somebody getting sick. From the moment of integration set up, it is systems that exchange information based on created schedules, rules, validators and triggers. There is no need for rewriting anything, sending any files or making phone calls.

Order redirection

You can redirect your order to a chosen warehouse, e.g. the one which stores all its elements.

Single view of all your stocks

You have access to a single, consolidated view of all stock positions. You can integrate, in one screen, the internal warehouse with the external ones. For example, if you don’t want to manage all the operations outside at the beginning, you can use an in-house warehouse and an external warehouse.

Validation

A specific status (e.g. completed phone number) verifies whether the process of order fulfillment can begin. The orders which didn’t pass the verification are returned. A warehouse can return the rejected orders. Status notification will be sent, so you can easily verify the reason for rejection and ask the Consumer to correct the data or offer them an alternative in case of a stock shortage. Only the orders which passed the verification process will be fulfilled. You can create and define validators of your choice.

Only-one-time blockade

A mechanism protecting from a common mistake of sending fulfillment requests for the same order more than once. It helps to avoid the fuss caused by re-processing the order (extra costs and time, return, stock levels).

Linker WMS module

If you do not have a WMS system, the Linker Platform will provide you with its own WMS module.

WMS integration

The Linker Platform can be used as an integration platform for WMS systems, so you can connect your in-house warehouse with an external warehouse, no matter what WMS systems are used.

System integration

You can connect all the systems, which are taking part in the whole order fulfillment process, including WMS, ERP, CRM, etc. The Linker Platform integrates different classes of systems.  Once the integration is set up, the information is transferred automatically between the systems. The information will be exchanged between CRM, ERP, WMS and invoicing systems, as well as your logistic partners and so on. There is the whole set of predefined integrations in the Linker Platform, and a possibility to integrate via API.

Sorting

Support for single- and multi-order picking or both at the same time.

Linker Print

Monitors the usage of materials at a packing station (packaging and other material consumption, such as giveaways and samples), which helps you settle accounts with a warehouse more accurately.

Packing station verification

The completion process can not be finished if there were some irregularities along the way, a missing element i.e. The Linker Platform helps you make sure that all the parcels, which left packing stations had been completed properly. This involves not only the products themselves, but also invoices, return forms, free samples, and other inserts, for example, a seasonal promotion leaflet.

Virtual container

It helps identify a specific product in a given box. The system assigns the product to a medium upon packaging, so the carton or stillage which contains it can be easily tracked down. For example, if one of three boxes making up a parcel goes missing in transport, you will know what it contains.

Platform access

No matter if you run your own warehouse or buy the service of an external partner, the Linker Platform gives you a possibility to access the processes. You can also assign different roles depending on an access level (administrator, warehouse manager, consultant and many more).

Status updates

Sharing updates provide full transparency – you can check what is currently happening with your consumers’ orders or share their statuses directly with them.

Changes in orders

The Linker Platform offers a lot of options to introduce changes in orders where the order fulfillment process already started. If you cooperate with an external logistics service provider, you can determine together the point where making changes is still possible in a processed order. This way you can be flexible about changes requested by Consumers.

Logistic partners catalog

You can easily use the service of transport partners integrated via the Linker Platform. Using the integrated folder of transport partners will give you access to all the advantages that automation has to offer.

New logistic partner

You will have an option to add more logistics partners, for example when you decide to expand into new foreign markets.

Statuses at all the stages

Updating statuses at all the stages of the order fulfillment process, which enables you to share them via Consumer Services. Statuses update can be shared via different channels including other applications, a mobile app or online shop.

Access management

In the case, an import part of your business is outsourced and you would like to enter a warehouse to check the ongoing operations, the Linker Platform gives you an insight into actions in progress. You can reach as far as the access level defined together with your logistics service provider will get you. The level of access to specific information can be customized for different groups or individuals. You can also create filters to manage authorization levels.

Delivery notification

Notification facilitates and speeds up the delivery process. You will know exactly when to expect a specific shipment and a given product range in a warehouse. The delivery will not arrive as a surprise. It will be easier for a warehouse to check for its completion and add it to the inventory. Suitable information will be confirmed in integrated ERP, CMS, WMS and bookkeeping systems.

Delivery validation

Eliminates errors at the delivery stage. Delivery will be expected at the warehouse. After positive verification, it immediately enters the stock.

Return process support

The Linker Platform enables return forms for Consumers. For your operations published return form works as a delivery notification for a warehouse. You can keep Consumers informed about the return status (pending, delivered, handled, passed for refund, etc.), which makes the process less disruptive for both sides. Warehouse treats returns as notified deliveries, so it will be obvious what to expect and when.

Complaints

Linker Platform supports the decision process while handling complaints with defined statuses (refund, outlet stock, return to the warehouse, etc.).

Process automation

The key feature of the Linker Platform, based on a customizable business rule engine. An important tool for promotion and event-based marketing. It allows the implementation of countless various ideas and scenarios.

Business monitoring

Instantly monitors the numbers of orders in a given status, parcels waiting for completion, packed parcels, shipped parcels, etc. The mechanism notifies the administrators of any significant irregularity against the average values.

Technical monitoring

Instantly monitors processing times, response times between systems, etc. The mechanism notifies the administrators of any significant irregularity against the average values.

Orders consolidation

The consolidation of orders is based on the chosen criteria. Allows consolidating shipments to the same Consumer. Supports upselling, for example, preparing special offers with an option to be sent with the original purchase. Additionally, B2B customers can receive consolidated orders, i.e., at the end of the business day. There are also a lot of optimization options for multi-location warehouses. 

Delivery map

The Linker Platform can suggest a logistics partner based on shipment parameters (e.g., country, size, weight, or type of assortment).

Delivery optimization

Optimization of time and costs of delivery allows directing an order to a given warehouse (e.g., the one which stores all its elements). You can easily manage multiple locations and optimize the deliveries based on time, cost, and other priorities, e.g., VIP customers, express orders, etc.

Reporting

The Linker Platform offers reporting service based on different criteria, including finalized orders, delivered parcels, and many more. Reports are visualized in dashboards. Reports module can be integrated with various external reporting and analytical systems.

Detailed billing

It offers full transparency of cooperation between ecommerce and warehouse. Helps to present a full, detailed list of services and operations.

Synchronisation cycles

You can define the frequency of synchronization between the Linker Platform and sales channels systems. Determining how often the warehouse is receiving orders and updating stocks (if you wish to display stock positions). As schedule management is flexible, you can lower the unnecessary platform workload.

Automatic synchronisation

Eliminates all errors and delays caused by the human factor. No e-mails, lists, spreadsheets, FTP, and risk of forgetting or somebody getting sick. From the moment of integration set up, it is systems that exchange information based on created schedules, rules, validators and triggers. There is no need for rewriting anything, sending any files or making phone calls.ić.

Order redirection

You can redirect your order to a chosen warehouse, e.g. the one which stores all its elements.

Single view of all your stocks

You have access to a single, consolidated view of all stock positions. You can integrate, in one screen, the internal warehouse with the external ones. For example, if you don’t want to manage all the operations outside at the beginning, you can use an in-house warehouse and an external warehouse.

Validation

A specific status (e.g. completed phone number) verifies whether the process of order fulfillment can begin. The orders which didn’t pass the verification are returned. A warehouse can return the rejected orders. Status notification will be sent, so you can easily verify the reason for rejection and ask the Consumer to correct the data or offer them an alternative in case of a stock shortage. Only the orders which passed the verification process will be fulfilled. You can create and define validators of your choice.

Only-one-time blockade

A mechanism protecting from a common mistake of sending fulfillment requests for the same order more than once. It helps to avoid the fuss caused by re-processing the order (extra costs and time, return, stock levels).

Linker WMS module

If you do not have a WMS system, the Linker Platform will provide you with its own WMS module.

WMS integration

The Linker Platform can be used as an integration platform for WMS systems, so you can connect your in-house warehouse with an external warehouse, no matter what WMS systems are used.

System integration

You can connect all the systems, which are taking part in the whole order fulfillment process, including WMS, ERP, CRM, etc. The Linker Platform integrates different classes of systems.  Once the integration is set up, the information is transferred automatically between the systems. The information will be exchanged between CRM, ERP, WMS and invoicing systems, as well as your logistic partners and so on. There is the whole set of predefined integrations in the Linker Platform, and a possibility to integrate via API.

Sorting

Support for single- and multi-order picking or both at the same time.

Linker Print

Monitors the usage of materials at a packing station (packaging and other material consumption, such as giveaways and samples), which helps you settle accounts with a warehouse more accurately.

Packing station verification

The completion process can not be finished if there were some irregularities along the way, a missing element i.e. The Linker Platform helps you make sure that all the parcels, which left packing stations had been completed properly. This involves not only the products themselves, but also invoices, return forms, free samples, and other inserts, for example, a seasonal promotion leaflet.

Virtual container

It helps identify a specific product in a given box. The system assigns the product to a medium upon packaging, so the carton or stillage which contains it can be easily tracked down. For example, if one of three boxes making up a parcel goes missing in transport, you will know what it contains.

Platform access

No matter if you run your own warehouse or buy the service of an external partner, the Linker Platform gives you a possibility to access the processes. You can also assign different roles depending on access level (administrator, warehouse manager, consultant and many more).

Status updates

Sharing updates provide full transparency – you can check what is currently happening with your consumers’ orders or share their statuses directly with them.

Changes in orders

The Linker Platform offers a lot of options to introduce changes in orders where the order fulfillment process already started. If you cooperate with an external logistics service provider, you can determine together the point where making changes is still possible in a processed order. This way you can be flexible about changes requested by Consumers.

Logistic partners catalog

You can easily use the service of transport partners integrated via the Linker Platform. Using the integrated folder of transport partners will give you access to all the advantages that automation has to offer.

New logistic partner

You will have an option to add more logistics partners, for example when you decide to expand into new foreign markets.

Statuses at all the stages

Updating statuses at all the stages of the order fulfillment process, which enables you to share them via Consumer Services. Statuses update can be shared via different channels including other applications, a mobile app or online shop.

Access management

In the case, an import part of your business is outsourced and you would like to enter a warehouse to check the ongoing operations, the Linker Platform gives you an insight into actions in progress. You can reach as far as the access level defined together with your logistics service provider will get you. The level of access to specific information can be customized for different groups or individuals. You can also create filters to manage authorization levels.

Delivery notification

Notification facilitates and speeds up the delivery process. You will know exactly when to expect a specific shipment and a given product range in a warehouse. The delivery will not arrive as a surprise. It will be easier for a warehouse to check for its completion and add it to the inventory. Suitable information will be confirmed in integrated ERP, CMS, WMS, and bookkeeping systems.

Delivery validation

Eliminates errors at the delivery stage. Delivery will be expected at the warehouse. After positive verification, it immediately enters the stock.

Return process support

The Linker Platform enables return forms for Consumers. For your operations, the published return form works as a delivery notification for a warehouse. You can keep Consumers informed about the return status (pending, delivered, handled, passed for refund, etc.), which makes the process less disruptive for both sides. Warehouse treats returns as notified deliveries, so it will be obvious what to expect and when.

Complaints

The Linker Platform supports the decision process while handling complaints with defined statuses (refund, outlet stock, return to the warehouse, etc.).

Process automation

The key feature of the Linker Platform, based on a customizable business rule engine. An essential tool for promotion and event-based marketing. It allows the implementation of countless various ideas and scenarios.

Business monitoring

Instantly monitors the numbers of orders in a given status, parcels waiting for completion, packed parcels, shipped parcels, etc. The mechanism notifies the administrators of any significant irregularity against the average values.

Technical monitoring

Instantly monitors processing times, response times between systems, etc. The mechanism notifies the administrators of any significant irregularity against the average values.

Orders consolidation

The consolidation of orders is based on the chosen criteria. Allows consolidating shipments to the same Consumer. Supports upselling, for example, preparing special offers with an option to be sent with the original purchase. Additionally, B2B customers can receive consolidated orders, i.e., at the end of the business day. There are also a lot of optimization options for multi-location warehouses.

Delivery map

The Linker Platform can suggest a logistics partner based on shipment parameters (e.g., country, size, weight, or type of assortment).

Delivery optimisation

Optimization of time and costs of delivery allows directing an order to a given warehouse (e.g., the one which stores all its elements). You can easily manage multiple locations and optimize the deliveries based on time, cost, and other priorities, e.g., VIP customers, express orders, etc.

Reporting

The Linker Platform offers reporting service based on different criteria, including finalized orders, delivered parcels, and many more. Reports are visualized in dashboards. Reports module can be integrated with various external reporting and analytical systems.

Detailed billing

It offers full transparency of cooperation between ecommerce and warehouse. Helps to present a full, detailed list of services and operations.

Przekonaj się co możesz usprawnić za pomocą platformy Linker

 

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