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Fulfillment process by Linker

Synchronization

Synchronization is the initial step of the service fulfillment process with the Linker Platform. Completed Consumer transaction enters the workflow at the warehouse part. The order data is sent from an online shop system to the Linker Platform. At this point, the system receives orders from all available channels. Background synchronization can take place in realtime or periodically in self-defined timeslots. Thanks to the automated synchronization process no order will be overlooked and no order request will be sent more than once.

Using synchronization mechanisms of the Linker Platform you are ready to meet standards of global marketplace platforms, such as Amazon or eBay.  

Verification

Received orders are verified. Only the ones which fit specific criteria defined by validators will be accepted. These definable parameters eliminate errors and mistakes. For instance, a shop will not accept orders without stock cover and a provider will not process an order if the consumer’s phone number or address is incorrect. Thanks to the well-defined verification process, it is possible to detect any irregularities which require taking action at a very early stage, which in turn helps limit conflict situations with consumers or between shops and storage units. By eliminating errors, the Linker Platform provides high-quality service and meets the terms of agreements within estimated budgets and without extra charges.
Verification mechanisms of the Linker Platform allow detecting most mistakes at the initial stage of order fulfillment. At this point correcting shipment addresses is much easier and quicker and involves fewer resources than at later stages of the fulfillment process, for example when the messenger knocks at a wrong door or is not able to reach the consumer.
The ability to define your own validators and parameters of the process enables flexible rules of cooperation between a shop and a 3PL.
Thanks to the verification process organized in this manner, a warehouse or 3PL provider can offer extra services to shops.

Picking and sorting 

At this stage of the process, the consumer’s order is verified and accepted, so the fulfillment stage can begin in a storage unit. The order is completed – the appropriate product range is gathered and prepared to be packed.
Linker Platform can support single- and multi-picking, as well as both methods, used simultaneously. The applied mechanisms and tools support the staff in many areas. Linker Platform offers an array of facilities optimizing the process of gathering and sorting product range. Scanners, audio and visual alerts, cooperation with smart shelves, grouping, virtual containers – they all help complete the order properly and minimize the number of errors caused by the human factor. Linker Platform is fully integrated with WMS class systems, so that the applied systems can still be used, but are upgraded with extra features. WMS class customers can use a special module (Linker WMS).

Packing

Linker Platform offers significant support in optimizing activities and processes connected with packing. Integration with scanners and other outlying devices used at packing stations speeds up and facilitates proper order-packing. Audio or/and visual signals, error alerts and validations all help avoid mistakes upon packing. Thanks to the integration with scales, the mass of a parcel can be yet another criterium for determining the correctness of completion and compatibility with weight limits set by logistics partners. Integration with CCTV video cameras with the option of time-tagging the registered image allows quick and easy identification of a required fragment, for example for the purposes of handling complaints. Integration with other systems enables printing proper documents (invoices or receipts) at packing stations and adding them upon packing. A variety of customization options allow adding giveaways, gifts, and samples. Linker Platform uses an appropriate signal to suggest attaching a suitable addition before a parcel begins its journey.
As for orders comprising a few parcels, it is easy to quickly determine what product range is contained in a given package.
Packing stations also monitor closely the usage of consumables, which can help settle accounts between shops and storage units more accurately, as well as improve restocking plans and eliminate unnecessary stoppages. In the case that one of many cartons doesn’t make it to the customer, you will know yourself what part is missing and what the carton contains as the Linker Platform registered it while packing.

Tracking

Linker Platform tracks each order and product range at any time. Never again will you have a problem with the whereabouts of the current product range and the stage of the process. Status updates allow informing the consumer about the location of their order. Search options include standard parameters (number of order or/and customer’s last name, shipment address, order value, time of placing it) and other criteria of your own choice.
Statuses can be integrated with other systems, so it doesn’t matter whether you communicate with consumers via shop or send text messages/e-mails to those who gave you their permission to do so. Decide it yourself and do it automatically using the Linker Platform – there is no need to engage the staff.

Deliveries, returns, and complaints 

 

The linker Platform facilitates the delivery process. Getting products into store and putting them up for sale can be super quick and easy with aid of delivery and parcel notification. Storage units will be notified of deliveries before they arrive. They will also know what to expect and as soon as the delivery is picked up and validated, the level of availability of certain products displayed in online shops will automatically rise.
Notification can significantly facilitate and speed up the return and complaint process, too. If a complaint is accepted, proper documents are prepared automatically and the consumer receives (for example) a return label to print, while the appropriate storage unit gets a notification and waits for the arrival of the consumer’s parcel.

Automation

The linker Platform was created to support the order fulfillment process in the most optimal way. It helps reduce the number of errors whenever and wherever it is possible. It can detect mistakes at the earliest possible stage in order to minimize their consequences in the next steps of the order fulfillment process.
Thanks to its construction, the Linker Platform enables integration with systems used in the applied processes. It is integrated with WMS and ERP class systems, as well as e-commerce and marketplace platforms. We have already integrated with most Polish logistics partners and we are currently integrating with partners outside the country to suit our customers’ needs.
The integration allows transferring data directly between systems, without involving the staff. Thanks to automatization, the Linker Platform eliminates errors and delays.
The linker Platform is open and allows two-way integration. It doesn’t only collect information from other systems but also shares data with them (stock positions, statuses, parcel numbers, etc.). It can share information required by global players, such as Amazon.
Its flexibility offers a lot of options to define rules, cases, validators, criteria, and processes on one’s own.
Integration and automatization allow saving a lot of time as they eliminate the need of managing multiple systems (logging on into different ones), copying data in between them or searching for information. Linker Platform offers you a clear image of the entire process and all its elements. In consequence, tasks are carried out faster and are mistake-free, which lowers service costs.
Linker Platform is intuitive, so the service process is faster and user-friendly.

Reporting

Linker Platform enables detailed reporting based on different criteria and during periods of your own choice. It includes a catalog of set up reports concerning stock positions, offtakes, notifications, completions, and returns. Additionally, it offers filtering or/and exporting data in popular formats, so it is possible to carry out detailed analyses.

Contact

nr. tel +48 601 606 844

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